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SHIPPING & RETURNS

Order Status

Pending/ Waiting for T/T - Your payment has not been cleared. Providing payment receipt can help us to process your order quickly.

Preorder – Your order contains preorder items, the whole order will be shipped together by default. You can see estimated delivery time on the product page. Please also be aware the pre-order schedule might change under notification.

Processing (Backordered) - Few items of your order are out of stock. It need backorder. Please contact us if you want to ship available items first.

Shipped - When your order status is marked as "shipped", your order is on its way to courier (DHL, EMS, HK post etc). You should receive a tracking number when your order is under this status.


 

When will my order ship?

Our products usually ship within 1-3 BUSINESS days from Shenzhen China. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.


My package says delivered, but I didn’t receive it.

Sometimes EMS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
 

Can I cancel my order/change a delivery address? 

Contact customer service within 12 hours of placing your order to cancel it or change the delivery address.

Normally, we will ship ithe kit to you within 12 hours. If your order has already started shipping, then cancellation of the order will not be supported.

How are shipping rates calculated?

you can see the shipping free when you palce the order.

What countries do you ship to?

We ship to U.S.A. and all European countries.
 

Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.
These fees are not included in your youyeetoo order and/or shipping total. youyeetoo assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.

 

Return& Refund Policy

You can return an item you bought from youyeetoo only within 30 days after the day you received it.  Contact Erayvip Customer Service by email us at vip@youyeetoo.com first and we will do our best to advise you. The refund will finish within 2 business days once Customer Service Staff authorized. We require a receipt or proof of purchase in order to process your return or exchange
 

·  Returns must include all accessories
·  Items must include original packaging
·  Returns may be rejected if items do not meet the above requirements

 

Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. 

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